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Oil Depot, LLC Area of Operations

Oil Depot, LLC only transacts business in the contiguous United States which consists of the 48 adjoining U.S. states on the continent of North America. We do not ship to PO boxes, international locations, or to any state, region or location outside the contiguous United States. Due to complexities in shipping requirements and product restrictions with some of our products we do not ship orders to APO and FPO Military Post Boxes.

Shipping and Product Pick Up Information

Product Pick Up in Oklahoma City

Product pick up in our Oklahoma City location is limited to the following exceptions:

– We generally have most all Amsoil products in stock for immediate pick up in our Oklahoma City location. Red Line, Royal Purple, Lucas, Mothers and non-Amsoil oil filters are available on a select basis for pick up and we do everything possible to have these products available for pick up as soon as possible if an item is out of stock.

– All products that are packaged in higher quantities require special order and the availability from the manufacturer will determine shipping arrival. Products packaged in 5 Gallon Pails, 30 & 55 Gallon Drums, 275 Gallon Totes, 35 lb. Lugs, 120 lb. Kegs and 400 lb. Drums fall under special order quantities. Products picked up at our Oklahoma City location will be charged the sales tax applicable to the Oklahoma City point of sale. Shipped products will be charged the sales tax applicable to the ship-to address.

Liftgate Service (LTL or Common Carriers)

Customers can request lift gate service at the time of ordering if they do not have a method of unloading large orders, 30- and 55-gallon drums or totes. Not all carriers offer this service, so when requesting it please allow additional time for delivery. If lift gate service is requested, the purchaser pays all costs for the additional service and will be charged the actual cost.

Re-Delivery Charges

If a freight carrier is unsuccessful when attempting to deliver to a "ship-to” address, a re-delivery charge may be necessary. This will be charged to the purchaser.

Amsoil Product Parcel Post Shipments

1. Claims for damages by Parcel Post must be filed by the purchaser.
2. Return damaged merchandise and cartons to the local post office when the claim is filed.
3. All claims are returned to the shipper for verification of mailing date and distributor cost of the damaged items.
4. If reimbursement is made to the shipper, Oil Depot will replace the shipment to the purchaser at no charge.
5. You can also accept reimbursement on your claim. If so, you must place a re-order with Oil Depot for replacement of your damaged products.

Amsoil Product Small Parcel Shipments

Please inspect the shipment before signing for delivery. When there is visible damage, refuse to accept delivery. UPS/FEDEX will return the damaged goods to the Distribution Center and the distribution center will re-ship your order. If UPS/FEDEX delivers a package without a signature and you discover damaged goods inside, contact your local UPS/FEDEX office and refuse the shipment due to damage. When there is concealed damage discovered after you accept delivery, contact Oil Depot, LLC for instructions immediately.

Amsoil Product Other Shipments (LTL of Common Carrier

1. When damaged goods are received, have the driver make note of the damage on the delivery receipt before you sign it.
2. Contact Oil Depot, LLC to have the claim started with the carrier.
3. Damage claims must be filed within 7 days. The sooner you file, the better.
4. Unlike UPS/FEDEX shipments, you should never refuse a damaged shipment when the products are delivered via a commercial carrier (truck lines). To do so will cost you freight both ways.

Note: It is the responsibility of the purchaser to file all claims for damaged shipments that are sent freight collect.

Red Line, Royal Purple, Lucas and Mothers Product Shipments

Domestic Shipments

Standard ground delivery to the contiguous 48 states. In-stock items will generally ship the same day we get your order as long as the order is completed by 4:00 pm CST for Ground and 2-Day Air or 3:00 pm CST for Next Day Air Monday through Friday. Transit times vary depending upon where you live and what warehouse the order is shipped from.

Non-Standard Shipping Charges (Domestic Orders)

2-Day Air: $9.00 per 18 lbs.
Next Day Air: $12.00 per 18 lbs.
Next Day Air Saturday Delivery:
The Next Day Air fee + $18.95 per order.

Oversize Items

Some items do not meet the standard ground shipping designation due to size or weight and will have additional shipping charges imposed by the ground service carrier. A special handling surcharge of $8.00 - $55.00 per item applies.

Truck Freight Fees

Truck Freight applies to all items too large for UPS, FedEx, or the Post Office to handle. These items are assessed extra shipping charges due to their size.

Most Truck Freight items have two standardized shipping rates, one rate to the terminal, another to your home.

Truck Freight to the terminal means that your product will ship to the closest freight terminal to your home (in the contiguous 48 states only). You are responsible for the transportation of the product, plus any associated costs, from the freight terminal to your home. If your item is overly large or heavy, we recommend you use a trailer or flatbed truck to transport the item to your home. Truck Freight to your home means that your product will ship to your home. The delivery location must be accessible to the delivery truck, the driver is only required to deliver to your curb, and getting the item(s) into your home or garage is your responsibility. When the shipping carrier calls to schedule your delivery, please indicate if Lift Gate Service is necessary to remove your item(s) from the truck.

There are two options for truck freight delivery:

0-100 lbs. $89.00 to the terminal $99.00 to your home
101-300 lbs. $99.00 to the terminal $109.00 to your home
301-499 lbs. $139.00 to the terminal $149.00 to your home
500-649 lbs. $169.00 to the terminal $179.00 to your home
650-900 lbs. $189.00 to the terminal $199.00 to your home

These rates do not include lift gate fees. If your order includes more than one Truck Freight item, the items may be shipped from multiple sites, resulting in multiple shipping charges. Actual shipping charges are determined when the items are shipped and could be greater than the minimum estimated amount. Unless all items are on back order, the minimum estimated shipping charge will be billed at the time the order is placed and displayed on your order acknowledgement. If there are any additional fees above the amount shown on your order acknowledgement, we will contact you prior to shipping. Usually, the shipping carrier will call the phone number we have on file to arrange the delivery day and time. You must be present to receive and sign for the shipment. DO NOT sign for any package that shows damage to the outside carton. Have the driver note the damage on the bill of lading, do not sign it, and refuse the package. Please contact Oil Depot at 877-904-7006 immediately if there is damage and refusal of delivery.

Returns & Refunds

Products in their original packaging may be returned in new and unused condition within 60 days for no penalty. Between 60 days and 6 months, a 10% restocking fee will be assessed. We do not allow returns after 6 months from date of purchase, regardless of first date of use. Special ordered products (i.e., drums, totes, kegs, etc...) cannot be modified, returned, or exchanged after the order has been placed, unless damaged or defective.

All returns are subject to inspection. Any product that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.

Your reimbursement will be based on your original payment method:
  • If you paid by credit card, a credit will be issued to your card on the day your return is received and/or upon final inspection (although it may take up to two weeks for the credit to appear on your monthly statement).
  • If you paid by check, a refund check will be issued to you the day your return is processed. Please allow up to 15 days for you to receive the check.
Shipping costs for return items are the responsibility of the purchaser, however, reasonable concessions may be made on a case by case basis and at the sole discretion of Oil Depot.
 
Sales Tax Exemption

If you are going to claim tax exemption on your purchases and pay state taxes directly to your state revenue department rather than have it collected by Oil Depot, LLC at the time of purchase, you will be exempt only in those states in which you have a valid registration. Otherwise, it is the responsibility of Oil Depot, LLC to collect sales tax on all sales unless the products are exempt or the purchaser provides a valid exemption certificate. Contact your state for tax exempt registration and requirements for tax exemption in your state.

Excise and Special Taxes

The following information applies to the states listed below in bold print that have excise taxes or other special taxes. Remember to add the excise taxes to the product total before figuring your sales tax. The excise taxes are not exempt from state sales tax.

Alabama
There is a 4% sales tax on air and oil filters, mounting kits, fuel additives, Metal Protector, Power Foam and car-care products. There is a $0.06 per-gallon excise tax on lubricating oil, Shock Therapy, Natural Gas Engine Oil, gear lube, chain case lubricant, transmission fluid, bar and chain oil, grease, hydraulic oil, chain and gear oil and compressor oil. There is a $0.15 per-gallon inspection fee on engine oil, diesel oil, two-stroke oil and lubricating oil.

California
Effective January 1, 2014 there are $0.06 per-quart or $0.24 per-gallon taxes on all lubricating oil except differential additives,chaincase lubricant, two-stroke oils, bar and chain oil, grease, hydraulic oil, chain and gear oil and compressor oil.

Connecticut
Effective August 1, 2013 there is an 8.1% Petroleum Tax on all AMSOIL products except air filters, oil filters, by-pass oil filters, dual-remote oil filtration kits, BP parts, oil analysis kits, antifreeze and car-care products.

Florida
Effective June 1, 2011 all lubricating oils, transmission fluids, gear lubes and additives, except ACB, AOB, BF3, PSF and FLSH are charged the following Pollutants Tax depending on package size:
1 qt. $0.01
1 gal. $0.03
2.5 gal. $0.06
5 gal. $0.13
16 gal. $0.40
30 gal. $0.75
55 gal. $1.38

Maine
Effective May 1, 2010, all gasoline and diesel oils are charged the following tax depending on package size:
Gasoline
1 gal. $0.35
5 gal. $1.75
16 gal. $17.60
30 gal. $33.00
55 gal. $60.50
275 gal. $302.60
Diesel
1 qt. $0.09
1 gal. $0.35
5 lit. $0.46
5 gal. $1.75
30 gal. $10.50
55 gal. $19.25

Rhode Island
There is a $0.10 per-gallon tax on the ANT series. There is a $0.05 per-quart tax on the following lubricating oils: engine oil, diesel oil, gear lube, chaincase lubricant, transmission fluid, two-stroke oil, bar and chain oil, hydraulic oil, chain and gear oil and compressor oil. There is a $0.0025 per-gallon tax on products that contain organic solvents. These products include: two-cycle oil, gasoline additives, diesel fuel additives, Metal Protector, Silicone Spray, Power Foam, Dominator Octane Boost and Engine & Transmission Flush.

Tennessee
Effective April 1, 2011, there is a $0.02 per-quart tax on all lubricating oils in package sizes of five gallons and under.

Texas
There is a $0.01 per-quart tax on automotive oils. This includes: engine oil, diesel oil, gear lubes, transmission fluid and hydraulic/transmission fluid.

Utah
There are $0.04 per-quart or $0.16 per-gallon lubricating oil fees pertaining to all containers except those 55 gallons or bigger on the following lubricants: engine oil, diesel oil, Shock Therapy, gear lube, hydraulic oil, chain and gear oil and compressor oil.

Washington
Effective February 1, 2012 there is a 0.7% Hazardous Substance Fee on all AMSOIL products except air filters, oil filters, by-pass oil filters, dual-remote oil filtration kits, BP parts, oil analysis kits, antifreeze and car-care products. Fees are calculated on a per-quart basis and extended to all sizes.