Return Policy

Oil Depot Return Policy

Our return policy is designed to be straightforward and fair, so you can shop with confidence knowing that any issues will be handled promptly. We want to ensure you that if you have a return, it will be handled promptly and as conveniently as possible. There is no charge for return shipping. Return Shipping is free.

If you’re not satisfied with the product delivered. Please notify us via text or telephone call to (405) 751-8800 within 5 business days to start the return process for any new, damaged, shortage, or incorrect product(s) delivered and follow the steps below.

You can help us expedite the process by following these steps:

1) Once again, notify us of any new, damaged, shorted, or incorrect product(s) received within 5 business days of receipt.

2) Take a clear photo of the delivered contents and/or damaged product(s) inside the package. Text the photo to us at (405) 751-8800 (carrier message and data rates may apply) or email it to us at sales@myoildepot.com. This visual documentation helps us quickly verify the issue and expedite replacement or refund of the product(s).

3) When returning an item, please over-box the original packaging used to ship your order. Place the manufacturer’s box inside a sturdy outer box with appropriate packing material. Doing so helps to prevent damage to the manufacturer’s packaging, which could make the item non-resalable and therefore non-returnable.

4) If you have discarded the original packaging materials, UPS or FedEx stores can assist you in properly packing your return so it arrives in resalable condition.

5) All returns are subject to inspection. Once we receive and inspect the returned item, we will promptly either refund the cost of the product(s) within 1 business day (less any special discounts that were applied) back to the original method of payment or send out replacement, damaged, or shorted products to you promptly.

Our goal is not to make the return process inconvenient for you, but to handle each situation quickly and fairly while ensuring products are returned in a condition that allows us to serve all customers effectively.